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Privacy Policy

Delivery Bird respects the privacy of visitors, customers, sellers, business partners and individuals using our website and logistics-related services. This Privacy Policy explains how information may be collected, used, stored and protected when users interact with our website, submit requests or use forwarding, fulfillment and shipment support services.

By accessing this website or communicating with our company, users acknowledge that certain information may be processed in connection with package forwarding, shipment coordination, customer communication and general operational support.

Information We May Collect

We may collect information necessary to provide logistics support, organize shipment handling, respond to service inquiries and maintain communication related to package forwarding, fulfillment, cross-docking, FBA prep or outbound delivery services.

Contact Information – Name, email address, phone number, company information or shipping contact details submitted through forms, calls, emails or support requests.
Shipment Information – Parcel details, forwarding instructions, warehouse routing data, shipment references or fulfillment-related information needed for operational coordination.
Business & Service Requests – Information submitted when requesting inbound services, outbound support, returns processing, package forwarding, cross-docking or FBA prep assistance.
Website Usage Data – Basic technical details such as browser type, device information, IP-related analytics or website interaction activity used for performance, functionality and security monitoring.
Communication Records – Messages, inquiries or support conversations submitted through contact forms, email or phone communication may be retained for customer service and operational reference purposes.

How Information Is Used

Information collected through the website or related communication channels may be used to organize logistics activities, coordinate package handling, improve customer support and maintain operational efficiency across our services.

Depending on the nature of the request, information may also be used to respond to service inquiries, verify shipment details, manage forwarding instructions or communicate operational updates related to fulfillment and package movement.

Service Coordination – To organize package receiving, shipment routing, fulfillment preparation, forwarding support, storage coordination and outbound processing.
Customer Communication – To respond to inquiries, provide shipment-related updates and support customer requests connected to logistics operations.
Operational Improvement – To improve workflow organization, service efficiency, website usability and internal coordination processes.
Security & Monitoring – To help identify technical issues, reduce misuse of the platform and maintain website stability and operational integrity.

Information Protection

We take practical measures intended to protect submitted information from unauthorized access, disclosure, misuse or accidental loss. Internal access to information may be limited to personnel, service providers or operational partners directly involved in customer support and logistics coordination.

Although we work to maintain appropriate security safeguards, no online platform, communication method or digital storage system can guarantee complete protection against all potential risks.

Third-Party Services & Providers

Certain operational functions may involve third-party providers such as shipping carriers, payment services, analytics tools, fulfillment partners or communication platforms. Limited information may be shared where reasonably necessary to support shipment coordination, delivery processing, customer communication or website functionality.

Third-party providers operate under their own policies and procedures. We do not control the privacy practices of external websites, carriers or service platforms connected to our operations.

Cookies & Website Analytics

Our website may use cookies, analytics systems or related technologies to improve user experience, monitor website activity and better understand how visitors interact with service pages.

Cookies may help remember user preferences, improve navigation performance or support website functionality. Users may disable or manage cookies through browser settings if preferred.

Data Retention

Information may be retained for operational, communication, administrative, legal or recordkeeping purposes connected to package forwarding, fulfillment coordination, customer support or shipment management activities.

Retention periods may vary depending on the type of service request, shipment coordination needs or applicable operational requirements.

User Rights & Requests

Users may contact Delivery Bird regarding reasonable requests related to submitted personal information, including updates, corrections or removal requests where applicable.

Certain information may still need to be retained where required for operational records, shipment coordination, compliance or customer support documentation.

External Links

This website may contain links to external websites, shipping providers or third-party services. Once users leave our platform, we are not responsible for the privacy practices, content or operational policies of external websites or systems.

Policy Updates

This Privacy Policy may be updated periodically to reflect changes in operational processes, logistics services, legal requirements or website functionality. Updated versions may be published on this page without prior notice.

Contact Information

If you have questions regarding this Privacy Policy or the handling of information connected to our forwarding, fulfillment and logistics-related services, please contact us using the details below.

Company – Delivery Bird
Address – 1860 SW Fountainview Blvd, Suite 100, Port St Lucie, FL 34986
Phone – (469) 123-4567
Email – mail@dvrybird.com
Working Hours – Mon - Fri: 9:00 AM - 6:00 PM